Product Information
What types of products do you offer?
We specialize in high-performance outdoor apparel including BASE LAYERS, Baselayer Tops and Bottoms, Button Down Shirts, Casual Pants and Shorts, Fleece wear, Hiking & Travel Shirts and Shorts, Hoodies & Sweatshirts, Insulated clothing, Long Sleeve Shirts, Performance wear, and Pullovers.
How do I choose the right size for outdoor activities?
Our technical apparel is designed with performance fit in mind. We recommend consulting our size guide (available on product pages) and considering whether you prefer a base layer fit (closer to skin) or outer layer fit (more room for movement). For specific activity recommendations, feel free to contact our customer care team.
Are your products suitable for extreme weather conditions?
Yes, our apparel is engineered for adventure and performance. Our insulated pieces are designed for cold conditions, while our moisture-wicking performance wear is ideal for active pursuits in warmer climates. Each product description details its intended use and technical specifications.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to outdoor enthusiasts across the globe. Please note we are unable to deliver to some remote areas and certain Asian countries due to logistical constraints.
What shipping options are available?
We offer two shipping methods: Standard Shipping ($12.95) via DHL or FedEx (10-15 business days after processing) and Free Shipping on orders over $50 via EMS (15-25 business days after processing). All orders undergo 1-2 days of processing before shipment.
Will I receive tracking information?
Yes, once your order ships, you’ll receive tracking information via email that allows you to follow your package’s progress from our facilities in El Paso to your doorstep.
Are there any additional international fees?
International customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country. These are not included in your order total.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, unwashed, and with original tags attached. For detailed instructions on returns, please contact our customer care team at [email protected].
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The time it appears in your account depends on your financial institution’s processing times.
Payment & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted and secure.
Why are prices shown in US dollars?
As an international retailer, we standardize our pricing in US dollars for consistency across global markets. Your bank will convert the amount to your local currency based on current exchange rates.
Account Management
How do I update my shipping address?
If you need to change your shipping address after placing an order, please contact us immediately at [email protected] with your order number. We can modify the address if your order hasn’t yet shipped.
How can I check my order status?
You’ll receive email updates at each stage of your order process. For specific inquiries, contact our customer care team with your order number for the most current status.
Sustainability
What are you doing to minimize environmental impact?
True to our respect for nature, we use efficient packaging solutions and carbon-neutral shipping options where available. Your outdoor apparel arrives protected without excessive materials.
Need further assistance? Our customer care team specializes in helping adventurers with their questions. Contact us at [email protected] for shipping updates, address changes, or delivery concerns.
At Patagonia Clothing Shop, we’ve engineered our customer experience to match the performance standards of our apparel—reliable, efficient, and designed for the practical needs of those who demand more from their gear and their experiences.